Frequently Asked Questions

Currently, we ship within the U.S., Canada, and select EU countries. We're working on expanding our delivery zones — stay tuned or contact us for specific shipping inquiries.

Most orders arrive within 3–7 business days (U.S./EU). Shipping times may vary slightly depending on your location and the item ordered. You’ll receive tracking details once your order is processed.v

We accept returns on unused, unopened products within 30 days of delivery. For hygiene reasons, opened skincare or beauty tools are non-returnable unless defective. Please contact us at support@daevana.com to start a return.

Yes. We are committed to offering cruelty-free products. Many of our items are also vegan, non-toxic, and made with clean ingredients — see individual product pages for full details.

Yes, tracking information will be emailed to you once your order ships. You can also log into your account to check order status at any time.

Reach us anytime at support@daevana.com — we usually respond within 24 hours Monday to Friday.